Pages

Friday, June 30, 2017

Ancestry Citation Length Experiment

Have you ever had the family disappear off of the profile screen in an Ancestry tree?

I'd experienced it before but when I recently encountered it, I decided to seek guidance from one of my Facebook communities.





Armed with that response, I returned to my tree and, sure enough, there was a citation that had been uploaded with the original gedcom that could be considered 'lengthy'.

When I clicked on 'view', I could see most of the citation.





Clicking the 'Edit Source' button took me to a screen where I could hopefully make some changes to shorten the citation.

So I decided the easiest way to shorten the citation without losing some essential information was to remove some of the subtitling.




I then scrolled to the bottom of the page to locate the button to save the source.



That's when I got the dreaded 'We're Sorry' page



I've tried editing the source multiple times and it always comes to this page.





So, now I'm playing with a 'test' tree to see what happens when I delete the source. If I click the View button for the source, the source window opens. On this window is a 'Remove' button

After verifying that I indeed want to remove the source, the screen immediately reverts to the normal profile screen.

So, my Facebook 'friend' was correct --

There is a limit to the length of a citation on Ancestry!

I have called Ancestry on this issue since I want to know what that limit is. The support person I reached had not seen this issue before. She was very thorough in reviewing the problem and discovered another, potentially related issue: The person's name could not be searched but was in the list of people. My case is being reviewed and hopefully, I will find out the maximum length for a citation.